Workforce Management Global Intraday Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you'll be doing

As the Workforce Management Global Intraday Manager, you'll support the Global Intraday Lead in executing a unified, real-time workforce management approach across 30 countries. Acting as their operational right hand, you'll drive day-to-day intraday execution, global alignment, and continuous improvement to ensure consistent service excellence.

Day-to-day in this role you'll

• Monitor and manage real-time intraday performance across 30 countries to consistently achieve service levels

• Identify performance deviations and partner with regional teams to implement recovery actions

• Execute global intraday playbooks, including alerts, queue prioritisation, and standardised processes

• Drive efficiency initiatives such as queue or team merges, and support experiments through to stable implementation with Planning and Scheduling teams

• Coordinate and deliver training for shift leads and intraday coordinators on tools, processes, and playbooks

• Support incident management during outages or service disruptions, providing real-time operational guidance during escalations

Our humble expectations

• Proven experience in workforce management with a strong focus on intraday and real-time operations

• Hands-on expertise managing service levels, occupancy, adherence, and shrinkage in a fast-paced environment

• Strong proficiency with WFM tools, real-time monitoring systems, and performance dashboards

• Excellent collaboration and communication skills, with experience working across regions and stakeholders

• Demonstrated ability to train, mentor, and drive adoption of new processes and ways of working

• A continuous improvement mindset with strong problem-solving skills and adaptability

Next steps

If this role sounds like a great match for you, we'd love to get to know you better. Apply now, we're looking forward to receiving your application and starting the conversation!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.