Market Lead

Customer Support Market Lead\nAt SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand and we are well on our way as small businesses in over 37 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!\nWe are looking for a Market Lead to drive growth and lead high-performing teams in a fast-paced, KPI-driven environment.\nYou'll balance strategic vision with operational execution while ensuring outstanding experiences for both merchants and team members.\nWhat you'll do:\n-

Lead and mentor Team Leads to build motivated, results-driven teams.\n-

Manage and grow large teams in customer support, sales, or other KPI-driven functions.\n-

Oversee onboarding and support fast-paced team expansion.\n-

Use data to guide decision-making and performance improvements.\n-

Collaborate effectively with stakeholders at all levels of seniority.\nYou'll be a great fit if you have\n-

Minimum 3 years of experience managing Team Leads.\n-

Proven success managing large, KPI-driven teams.\n-

Experience in team growth and onboarding in scaling environments.\n-

Strong ability to make data-driven decisions.\nNice to have\n-

Experience in fintech or tech-driven environments.\n-

Knowledge of EU market dynamics.\n-

Strong adaptability in fast-changing environments.\n-